FAQ

Where does KUSWILL deliver?

We currently sell and deliver to customers within the United Kingdom.

How much does shipping cost?

Standard UK shipping is free.

How long does delivery take?

Orders are normally processed within 1–2 business days. After processing, estimated standard delivery is 3–5 business days.

Can I return my order?

Yes. Eligible products may be returned within 30 days after you receive your order.

Do I have to pay return shipping?

For eligible returns under our 30-day return policy, KUSWILL covers the return shipping cost.

Please contact us before returning an item so that we can provide the appropriate return instructions.

What if my product arrives damaged or faulty?

Contact support@kuswilltech.com with your order number and details of the problem. Photographs may help us assess physical damage or an incorrect item.

Your statutory rights are not affected.

When will I receive my refund?

After an eligible return is received and inspected, approved refunds are issued to the original payment method. For voluntary 30-day returns, we aim to process approved refunds within 14 days after receiving the returned goods.

Your bank or payment provider may take additional time to display the refund.

What payment methods do you accept?

Subject to availability at checkout, payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay.

Can I change or cancel an order?

If your order has not entered fulfilment or been dispatched, we may be able to change or cancel it. This does not affect any statutory cancellation rights that apply to you.