Last updated: 10 September 2026
What does KUSWILL sell?
KUSWILL offers practical computer and workspace accessories designed to support organised, comfortable and productive everyday workspaces.
Where do you deliver?
We currently deliver to eligible addresses within the United Kingdom only.
An order cannot be delivered to a destination that is not available during checkout.
How much does delivery cost?
Standard UK delivery is free on all orders. There is no minimum order value for free standard delivery unless a promotion or checkout notice clearly states otherwise.
How quickly will my order be processed?
Orders are normally processed within 1–2 business days after payment has been successfully authorised.
Business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays normally begin processing on the next business day.
How long does delivery take?
Standard UK delivery is normally estimated at 3–5 business days after dispatch.
Delivery dates are estimates and may be affected by carrier delays, severe weather, remote destinations or other circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available, it will be sent to the email address provided with the order after dispatch.
Tracking information may require additional time to become active after the parcel has been handed to the carrier.
Can I change or cancel my order?
Email support@kuswilltech.com as soon as possible.
We will try to make the requested change or cancellation before fulfilment begins, but changes cannot be guaranteed after the order has entered processing or has been dispatched.
What is your return period?
We accept return requests for eligible products within 30 days after delivery.
Our voluntary 30-day return policy is provided in addition to, and does not affect, applicable statutory consumer rights.
What product condition do you accept for returns?
Eligible products may be returned if they are new or lightly used.
Lightly used means that the product has only been carefully tested or inspected and remains clean, complete, functional and free from damage beyond reasonable evaluation.
Returned products should include all supplied parts, accessories and instructions and, where reasonably possible, the original packaging.
Products showing excessive use, misuse, accidental damage, unauthorised modification or missing components may not qualify under our voluntary return policy.
How do I start a return?
Email support@kuswilltech.com with:
-
Your order number
-
The product you wish to return
-
The reason for the return
-
Photographs where the product is damaged, faulty or incorrect
Please wait for return authorisation and instructions before sending the product.
How do I obtain my return label?
For an eligible authorised return, we will email you a prepaid downloadable return label.
Download and print the label, securely attach it to your return parcel and follow the instructions provided.
Is return shipping free?
Yes. KUSWILL covers the reasonable standard return shipping cost for eligible authorised returns.
Premium, express or unauthorised return services will not be reimbursed unless agreed by us in writing.
Do you charge a restocking fee?
No restocking fee is charged for eligible authorised returns.
Do you accept exchanges?
Yes. We accept exchange requests for eligible new or lightly used products within 30 days after delivery, subject to product availability.
Email support@kuswilltech.com with your order number and the replacement product requested.
Please do not return the original product before receiving authorisation and instructions.
For an eligible authorised exchange, we will email you a prepaid downloadable return label and cover the reasonable standard return shipping cost.
If the requested replacement is unavailable, we may offer an alternative product or issue an approved refund to the original payment method.
When will I receive my refund?
After returned goods are received and inspected, approved refunds under our voluntary 30-day policy are issued to the original payment method within 8 days.
Your bank, card issuer or payment provider may require additional time to display the refund.
What if my product is faulty, damaged or incorrect?
Email support@kuswilltech.com as soon as reasonably possible.
Include your order number, a description of the problem and photographs where helpful. Do not continue using a product that may be unsafe.
Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction or refund.
How do I check product compatibility?
Review the measurements, technical specifications, materials, connection requirements and compatibility information shown on the product page before ordering.
Devices, monitors, desks and workspace layouts vary. Measure the intended installation area and contact us before ordering if you are uncertain.
What payment methods do you accept?
We accept the payment methods displayed as available during checkout.
The available methods may vary depending on the customer’s device, location and payment provider. The complete order total is shown before payment is submitted.
Are prices inclusive of VAT?
Prices displayed for UK customers include VAT where applicable.
How can I contact KUSWILL?
Email: support@kuswilltech.com
Customer-support hours:
Monday–Friday
10:00 AM–6:00 PM UK Time
Excluding UK public holidays
We aim to acknowledge customer-service emails within two business days.
Who operates this website?
KUSWILL is operated by:
KUSWILLWFG LIMITED
Company number: 15704010
Registered in England and Wales
Registered office:
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom
Website: https://kuswilltech.com