Last updated: 10 September 2026
These Terms of Sale apply to purchases made through https://kuswilltech.com.
Please read these terms before submitting an order. They should be read together with the relevant product page, Shipping Policy, Return & Refund Policy, Privacy Policy and Payment Policy.
Business Information
KUSWILL is the trading brand used by:
KUSWILLWFG LIMITED
Company number: 15704010
Registered in England and Wales
Registered office:
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom
Email: support@kuswilltech.com
Website: https://kuswilltech.com
Products
We take reasonable care to describe products accurately and provide relevant photographs, dimensions, specifications and compatibility information.
Colours and appearance may vary slightly depending on lighting, photography and device-screen settings.
Customers are responsible for reviewing the product description, measurements, compatibility information and connection requirements before placing an order.
Nothing in these terms affects the requirement that goods must be as described, of satisfactory quality and fit for any purpose made known to us where applicable law requires.
Availability
Products are subject to availability.
Adding a product to a basket does not reserve it. If a product becomes unavailable after an order is submitted, we will contact you and provide an appropriate option, which may include cancellation and refund.
Prices and VAT
Prices are displayed in pounds sterling unless stated otherwise.
Prices shown for UK customers include VAT where applicable.
The total price payable, including any applicable delivery charge, is displayed during checkout before the order is submitted.
We may correct an obvious pricing or description error. If an order is affected, we will contact you before processing it and provide the option to proceed at the correct price or cancel the order.
Orders and Contract Formation
Submitting an order constitutes an offer to purchase the selected products.
After submission, we normally send an electronic order acknowledgement. This acknowledgement does not necessarily mean the order has been accepted.
A binding contract is formed when we confirm acceptance or dispatch the goods, depending on the information displayed during checkout and in the order communications.
We may decline or cancel an order where:
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Payment cannot be authorised
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The product is unavailable
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The delivery address is incomplete or unsupported
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Fraud or unauthorised activity is reasonably suspected
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There is an obvious pricing or product-information error
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Applicable law or policy prevents fulfilment
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
Payment
Payment must be authorised before an order is processed.
We accept the payment methods displayed as available during checkout.
Payments are processed using third-party payment providers and secure checkout technology. KUSWILLWFG LIMITED does not normally receive or store complete payment-card numbers.
Your bank or payment provider may conduct its own security checks and may apply its own terms, currency-conversion rates or charges.
Delivery Area
We currently deliver to eligible addresses within the United Kingdom only.
An order cannot be delivered to a destination that is not available during checkout.
Shipping Cost
Standard UK delivery is free on all orders.
There is no minimum order value for free standard delivery unless a promotion or checkout notice clearly states otherwise.
Order Processing
Orders are normally processed within 1–2 business days after successful payment authorisation.
Business days are Monday to Friday, excluding UK public holidays.
Estimated Delivery
Standard UK delivery is normally estimated at 3–5 business days after dispatch.
Delivery dates are estimates unless we expressly agree otherwise. Carrier disruption, severe weather, remote destinations, incorrect addresses or other events outside our reasonable control may cause delays.
Delivery Address
Customers must provide complete and accurate delivery information.
Contact support@kuswilltech.com immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment has begun or the order has been dispatched.
Risk and Ownership
Responsibility for the goods passes to the customer when the goods are delivered to the customer or a person identified by the customer to receive them, subject to applicable law.
Ownership passes after full payment has been received.
Order Cancellation
Contact support@kuswilltech.com as soon as possible if you wish to cancel or change an order.
We will try to process the request before fulfilment begins, but cancellation or modification cannot be guaranteed after an order has entered processing or has been dispatched.
UK consumers may also have statutory cancellation rights for eligible online purchases.
Statutory Cancellation Rights
UK consumers normally have the right to notify us of cancellation within 14 days after receiving eligible goods.
After notifying us, the consumer normally has a further 14 days to return the goods.
Certain products may be excluded from statutory cancellation rights where permitted by law, including personalised products or sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
Further information is provided in our Return & Refund Policy.
Voluntary 30-Day Returns
In addition to applicable statutory rights, KUSWILL accepts return requests for eligible products within 30 days after delivery.
Eligible products may be new or lightly used. Lightly used means that the product has only been carefully tested or inspected and remains clean, complete, functional and free from damage beyond reasonable evaluation.
Returned products should include all supplied parts, accessories and instructions and, where reasonably possible, the original packaging.
Products showing excessive use, misuse, accidental damage, unauthorised modification or missing components may not qualify under the voluntary return policy.
Free Return Shipping
Returns require prior authorisation.
For eligible authorised returns, KUSWILL will email the customer a prepaid downloadable return label and cover the reasonable standard return shipping cost.
The customer must download and print the label, securely attach it to the parcel and follow the return instructions provided.
Unauthorised premium or express return costs will not be reimbursed unless agreed by us in writing.
No restocking fee is charged for eligible authorised returns.
Exchanges
We accept exchange requests for eligible new or lightly used products within 30 days after delivery.
Exchanges require prior authorisation and are subject to product availability.
For an eligible authorised exchange, we will provide a prepaid downloadable return label by email and cover the reasonable standard return shipping cost.
If the requested replacement is unavailable, we may offer an alternative product or issue an approved refund to the original payment method.
Where there is a price difference, we will explain the available options before completing the exchange.
Refunds
After returned goods are received and inspected, we will notify the customer of the outcome.
Approved refunds are returned to the original payment method.
For eligible returns under our voluntary 30-day policy, we aim to issue approved refunds within 8 days after receiving the returned goods.
Refunds connected with statutory cancellation rights will be processed within the period required by applicable law.
Banks, card issuers and payment providers may require additional time to display the refund after it has been issued.
Faulty, Damaged or Incorrect Products
Customers should inspect their order promptly after delivery.
If a product is faulty, damaged, incorrect or not as described, contact support@kuswilltech.com as soon as reasonably possible.
Depending on the circumstances and applicable statutory rights, an appropriate remedy may include repair, replacement, price reduction, partial refund or full refund.
Do not continue using a product that may be unsafe.
Product Use and Safety
Customers must follow the supplied instructions, safety warnings, compatibility information and rated limits.
Products must not be modified or used for an unintended purpose.
Nothing in this section limits our responsibility to provide goods that comply with applicable legal requirements.
Our Responsibility
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory statutory consumer rights.
We are not responsible for loss caused by product misuse, installation contrary to instructions, unauthorised modification, ordinary wear and tear or events outside our reasonable control, except where applicable law provides otherwise.
Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control.
Where a material delay occurs, we will take reasonable steps to minimise its effect, provide available information and explain the customer’s applicable options.
Personal Information
Personal information is collected and used as described in our Privacy Policy and Cookie Policy.
Payment information is processed by secure third-party payment providers. We do not normally receive or store complete payment-card numbers or card-security codes.
Governing Law and Disputes
These Terms of Sale are governed by the laws of England and Wales.
Consumers retain any mandatory legal protection and any right to bring proceedings in another part of the United Kingdom where applicable law permits.
Customers are encouraged to contact support@kuswilltech.com first so that we can try to resolve a complaint.
General Terms
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
A delay in enforcing a right does not waive that right.
No person other than the customer and KUSWILLWFG LIMITED has a right to enforce the contract, except where applicable law provides otherwise.
Contact
Questions, complaints, cancellation notices, return requests and exchange requests may be sent to:
Email: support@kuswilltech.com
Postal address:
KUSWILLWFG LIMITED
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom
Customer-support hours:
Monday–Friday
10:00 AM–6:00 PM UK Time
Excluding UK public holidays