Refund policy

Last updated: 20 August 2026

At KUSWILL, we want you to shop with confidence. This Return & Refund Policy explains your rights and how returns, cancellations, replacements and refunds are handled.

KUSWILL is operated by KUSWILLWFG LIMITED, a company registered in England and Wales under company number 15704010.

30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days after the date you receive your order.

To be eligible for a return, the item should be returned in its original condition, with all parts and accessories supplied with it and, where reasonably possible, in its original packaging.

To request a return, contact us at support@kuswilltech.com and include your order number and the reason for your return.

Please do not send an item back before contacting us. We will provide return instructions and, where applicable, a prepaid return method.

Free Returns

For eligible returns within our 30-day return period, KUSWILL covers the return shipping cost.

This applies to eligible change-of-mind returns as well as products that are faulty, damaged, incorrect or not as described.

Statutory Cancellation Rights

If you are a UK consumer purchasing online, you also have statutory cancellation rights.

You generally have 14 days after receiving your goods to tell us that you wish to cancel your order without giving a reason. After notifying us, you generally have a further 14 days to return the goods.

Our voluntary 30-day return policy is provided in addition to, and does not affect, your statutory rights.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

If an item arrives faulty, damaged, incorrect or not as described, contact support@kuswilltech.com as soon as reasonably possible.

Please provide your order number and, where useful, photographs or other information showing the issue.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, full refund or partial refund.

Refunds

Once your return has been received and inspected, we will notify you about your refund.

Approved refunds will be issued to the original payment method.

For cancellations covered by statutory cancellation rights, refunds will be processed within the period required by applicable law. For returns under our voluntary 30-day policy, we aim to process approved refunds within 14 days after receiving the returned goods.

Because standard delivery within the United Kingdom is free, there is normally no original standard delivery charge to refund.

Your bank, card issuer or payment provider may require additional time to display the refund after we have processed it.

We do not charge a restocking fee.

Return Address

Approved returns should be sent in accordance with the return instructions we provide to:

KUSWILLWFG LIMITED
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom

Please contact us before returning an item.

Email: support@kuswilltech.com
Website: https://kuswilltech.com