Refund policy
Last updated: 10 September 2026
At KUSWILL, we want customers to shop with confidence. This Return & Refund Policy explains how returns, exchanges, cancellations and refunds are handled.
KUSWILL is operated by KUSWILLWFG LIMITED, a company registered in England and Wales under company number 15704010.
30-Day Return Policy
We accept return requests for eligible products within 30 days after delivery.
Eligible products may be returned if they are new or lightly used. Lightly used means that the product has only been carefully tested or inspected and remains clean, complete, functional and free from damage beyond reasonable evaluation.
Returned products should include all parts, accessories and instructions supplied with them and, where reasonably possible, the original packaging.
Products showing excessive use, misuse, accidental damage, unauthorised modification, missing components or damage beyond reasonable inspection may not qualify under our voluntary 30-day return policy. This does not affect your statutory rights where products are faulty, damaged, incorrect or not as described.
Starting a Return
To request a return, email support@kuswilltech.com and provide:
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Your order number
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The product you wish to return
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The reason for the return
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Photographs where the product is damaged, faulty or incorrect
Please do not return an item before receiving return authorisation and instructions.
Downloadable Return Label
For an eligible authorised return, we will email you a prepaid downloadable return label.
You must download and print the label, securely attach it to the return parcel and follow the return instructions provided.
KUSWILL covers the reasonable standard return shipping cost for eligible authorised returns. Unauthorised premium, express or enhanced return services will not be reimbursed unless agreed by us in writing.
Free Returns
KUSWILL covers the reasonable standard return shipping cost for eligible returns requested within the 30-day return period.
This applies to eligible change-of-mind returns and to products that are faulty, damaged, incorrect or not as described.
No restocking fee is charged for eligible authorised returns.
Exchanges
We accept exchange requests for eligible new or lightly used products within 30 days after delivery.
To request an exchange, email support@kuswilltech.com with your order number, the product you wish to return and the replacement product requested.
Please wait for authorisation and return instructions before sending the original product.
For an eligible authorised exchange, we will email you a prepaid downloadable return label. KUSWILL covers the reasonable standard return shipping cost.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or issue an approved refund to the original payment method.
Where there is a price difference, we will explain the available options before completing the exchange.
Products showing excessive use, misuse, accidental damage, unauthorised modification or missing components may not qualify under our voluntary exchange policy.
Statutory Cancellation Rights
If you are a UK consumer purchasing online, you normally have a statutory right to notify us that you wish to cancel an eligible order within 14 days after receiving it.
After notifying us of cancellation, you normally have a further 14 days to return the goods.
Our voluntary 30-day return and exchange policy is provided in addition to, and does not affect, your statutory consumer rights.
Certain products may be excluded from statutory cancellation rights where permitted by law, including personalised goods or sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
Order Cancellations
Contact support@kuswilltech.com as soon as possible if you wish to cancel or change an order.
We will try to process the request before fulfilment begins, but cancellation or modification cannot be guaranteed after an order has entered processing or has been dispatched.
If an order has already been dispatched, you may need to follow the authorised return process after delivery.
Faulty, Damaged or Incorrect Products
Please inspect your order promptly after delivery.
If a product is faulty, damaged, incorrect or not as described, email support@kuswilltech.com as soon as reasonably possible.
Include your order number, a description of the issue and photographs where helpful. Do not continue using a product that may be unsafe.
Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement, price reduction, partial refund or full refund.
Refunds
After returned goods are received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
For eligible returns made under our voluntary 30-day policy, we aim to issue an approved refund within 8 days after receiving the returned goods.
Refunds relating to statutory cancellation rights will be processed within the period required by applicable law.
Your bank, card issuer or payment provider may require additional time to display the refund after we have issued it.
Because standard UK delivery is free, there is normally no original standard delivery charge to refund.
Original Payment Method
Refunds will be returned to the original payment method used for the order. We cannot redirect a refund to another card, bank account or payment method.
Return Address
Authorised returns should be sent according to the instructions we provide to:
KUSWILLWFG LIMITED
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom
Do not send products to this address before receiving return authorisation and instructions.
Contact
Email: support@kuswilltech.com
Website: https://kuswilltech.com
Customer-support hours:
Monday–Friday
10:00 AM–6:00 PM UK Time
Excluding UK public holidays