Privacy policy

Last updated: 20 August 2026

This Privacy Policy explains how KUSWILLWFG LIMITED, trading as KUSWILL (“KUSWILL”, “we”, “us” or “our”), collects, uses, discloses and otherwise processes personal information when you visit or use https://kuswilltech.com, purchase our products, communicate with us, or otherwise interact with our services.

KUSWILLWFG LIMITED is the controller of personal information described in this Privacy Policy where applicable.

1. Who We Are

Trading name: KUSWILL
Legal company name: KUSWILLWFG LIMITED
Company number: 15704010
Registered in: England and Wales

Registered Office:
Flat 15, 25 Collingham Gardens
London
England
SW5 0HN
United Kingdom

Email: support@kuswilltech.com

Website: https://kuswilltech.com

2. Personal Information We Collect

Depending on how you interact with KUSWILL, we may collect or process the following categories of personal information:

Contact Information

This may include your:

name;
email address;
billing address;
delivery address; and
other contact information you provide to us.

Order and Transaction Information

When you make a purchase, we may process information such as:

products ordered;
order number;
order value;
billing and delivery information;
transaction status;
returns and refunds; and
information necessary to fulfil your order.

Payment Information

Payments are processed through payment providers made available through our Shopify store.

Payment providers may process payment card and transaction information necessary to complete your purchase.

We do not ask customers to send complete payment card details to us by email.

Customer Support Information

If you contact us, we may process:

your name;
email address;
order information;
the contents of your communication;
photographs or other files you choose to provide; and
information necessary to resolve your enquiry.

Device and Website Usage Information

When you visit our website, we and our service providers may automatically collect certain information about your interaction with the website, such as:

IP address;
browser type;
device type;
operating system;
pages viewed;
referring pages or websites;
interactions with our website;
approximate location derived from technical information;
cookie identifiers; and
advertising or similar identifiers where applicable.

3. How We Use Personal Information

We may process personal information for purposes including:

providing and operating our website;
processing and fulfilling orders;
processing payments;
arranging delivery;
providing order confirmations and updates;
processing cancellations, returns and refunds;
responding to customer enquiries;
detecting and preventing fraud, abuse and security incidents;
maintaining the security and functionality of our website;
complying with legal, tax, accounting and regulatory obligations;
understanding and improving our website and services;
measuring website and advertising performance;
marketing our products where permitted by law; and
displaying or measuring advertising where appropriate and permitted.

4. Legal Bases for Processing

Where UK data protection law applies, we rely on an appropriate lawful basis for processing personal information.

Depending on the circumstances, these may include:

Performance of a contract – where processing is necessary to process an order, arrange delivery, manage a return or otherwise provide products and services you have requested.

Legal obligation – where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include certain security, fraud prevention, business administration and service improvement activities.

Consent – where applicable law requires us to obtain your consent, including for certain non-essential cookies, advertising technologies or direct marketing activities.

Where processing relies on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store, manage orders and provide related services.

As part of providing these services, Shopify may process personal information concerning visitors and customers.

Shopify's processing of personal information is also subject to its own applicable privacy documentation.

6. Google Ads and Advertising Technologies

We use Google Ads to advertise KUSWILL products and to understand and measure the effectiveness of our advertising.

Depending on our configuration and your consent choices, Google Ads and related Google technologies may use cookies, tags, pixels or similar technologies to collect or receive information about interactions with our website and advertisements.

This information may include information such as:

pages or products viewed;
interactions with our website;
advertising interactions;
purchases or other conversion events;
device and browser information;
IP address;
cookie or advertising identifiers; and
referral information.

We may use Google Ads technologies for purposes such as:

measuring advertising performance;
measuring conversions;
understanding whether an advertisement resulted in a visit or purchase;
improving our advertising campaigns;
preventing advertising fraud; and
where enabled and permitted, providing more relevant or personalised advertising.

Google may process information collected through these technologies in accordance with Google's own privacy policies and terms.

Where required by applicable law, advertising cookies and similar non-essential technologies will only be activated after you have provided the necessary consent.

You can manage available consent choices through the cookie consent controls provided on our website.

You may also manage certain Google advertising preferences through Google's advertising settings.

7. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate and improve our website.

These technologies may include:

Strictly Necessary Technologies
Used for functions such as security, shopping baskets, checkout and other essential website operations.

Functional Technologies
Used to remember choices or provide enhanced functionality.

Analytics Technologies
Used, where enabled, to understand website usage and performance.

Advertising Technologies
Used, where enabled and permitted, to measure advertising performance and support advertising activities, including Google Ads.

Where consent is legally required, we will seek your consent before using non-essential cookies or similar technologies.

You can manage available choices through our website's cookie consent controls.

Please see our Cookie Policy for additional information.

8. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These may include:

Shopify;
payment processors;
delivery and logistics providers;
IT and hosting providers;
customer service providers;
fraud prevention and security providers;
professional advisers;
Google in connection with Google Ads and related services; and
government authorities, regulators or law enforcement where disclosure is legally required.

We do not disclose personal information merely because another organisation requests it. Disclosure will be made only where we have an appropriate purpose and lawful basis.

9. Advertising and Marketing

Where permitted by law, we may use information to understand the effectiveness of advertising and promote KUSWILL products.

Where consent is required for personalised advertising, advertising cookies or similar tracking technologies, we will use such technologies in accordance with your consent choices.

You can withdraw or change available cookie consent choices using the cookie settings provided through our website.

If you receive marketing emails from us, you may unsubscribe using the unsubscribe mechanism provided in those communications.

10. International Data Transfers

Some of our service providers, including technology and advertising providers, may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will rely on an appropriate transfer mechanism or safeguard as required by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal requirements.

Retention periods may depend on factors such as:

the nature of the information;
our contractual relationship with you;
legal and regulatory requirements;
tax and accounting obligations;
fraud prevention requirements; and
whether information is required to establish, exercise or defend legal claims.

When personal information is no longer reasonably required, it may be deleted or anonymised in accordance with our applicable practices and obligations.

12. Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should not send passwords or complete payment card details to us by email.

13. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of personal information in certain circumstances;
request restriction of processing;
object to certain processing;
request data portability where applicable;
withdraw consent where processing is based on consent; and
object to certain direct marketing.

These rights may be subject to legal conditions and exceptions.

To exercise an applicable privacy right, contact:

support@kuswilltech.com

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we process your personal information, please contact us first at:

support@kuswilltech.com

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

15. Children's Privacy

Our website and products are not directed at children, and we do not knowingly seek to collect personal information from children for the purpose of selling products directly to them.

If you believe that a child has provided personal information to us inappropriately, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those third parties before providing personal information to them.